Shipping, Returns, & Policy
Shipping
How long does processing take?
Orders are processed within 5–7 business days, excluding weekends and holidays. Shipping transit time is additional. During holidays and busy periods, please allow extra time.
How will my order ship?
We ship exclusively via UPS. You’ll receive an order confirmation email after checkout and an email with tracking information once your order ships. If you don’t see these emails, check your spam or junk folder.
When will my order arrive?
Transit estimates depend on the shipping service and destination. Once your order ships, use the UPS tracking link for the latest estimated arrival date. Carrier estimates are not guaranteed delivery dates.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
Are shipping fees refundable?
Shipping fees are non-refundable.
Tracking
How do I track my order?
Use the tracking link in your shipping confirmation email to follow your package with UPS.
What if tracking hasn’t updated or my package hasn’t arrived?
Check UPS tracking for updates or delivery notices. If your package is past its estimated arrival date, or you need help understanding its status, email margaretlilly@margaretlillyco.com with your order number.
Returns & Order Issues
Do you accept returns or exchanges?
We do not accept returns or exchanges. However, we stand behind our products and want to hear from you if something isn’t right.
What if my order arrives damaged, defective, or incorrect?
Please inspect your order upon arrival and contact us immediately at margaretlilly@margaretlillyco.com. Include your order number, a description of the issue, and photos of the item and packaging so we can evaluate the situation and help.
Should I send an item back?
Please contact us first rather than sending an item back. We’ll review the issue and provide any next steps.
Candle-Making Classes & Events
Can I cancel or reschedule? What if someone cannot attend?
All candle-making class and event bookings are final and non-refundable. Bookings cannot be rescheduled. If you or anyone in your group cannot attend or misses the class, no refund or store credit will be issued. Instead, we will ship you a finished candle. Please contact margaretlilly@margaretlillyco.com with your booking details and shipping address to arrange delivery.
What if I arrive late?
Please arrive on time. Guests arriving more than 15 minutes after the scheduled start time may be unable to participate. No refund, rescheduling, or store credit will be offered; instead, we will ship you a finished candle. Scheduled start and end times cannot be extended.
Are there age restrictions? Can I bring food or drinks?
Age requirements and food and beverage policies vary by event. Review the individual event listing before booking.
Contact Us
How can I get help?
Email margaretlilly@margaretlillyco.com. For order questions, include your order number. For event questions, include the event name and date. To arrange delivery of a finished candle following a missed booking, include your booking details and shipping address.
