FAQ's
Our Candles & Personalization
What makes your candles special?
Our candles are hand-poured with a premium coconut-soy wax blend, crackling wooden wicks, and carefully selected luxury fragrances.
Can I personalize my order?
For personalization or custom requests, email margaretlilly@margaretlillyco.com before ordering. We’ll confirm what’s possible, the details, and the timing before you place your order.
Do you offer wholesale or private-label candles?
Yes. Contact us to discuss candles for your business, gifting, or event, including your quantities and preferred timeline.
Candle Care & Safety
How should I care for my wooden wick?
Before each burn, remove the charred wood and trim your wick according to the care instructions included with your candle. Always let the candle cool completely before handling the wick.
How can I help my candle burn evenly?
On the first burn, allow the wax to melt to the edges of the vessel where possible, without exceeding the 4-hour maximum burn time. Follow the care instructions included with your candle.
How long should I burn my candle?
Burn for no more than 4 hours at a time. Extinguish the flame and allow the candle to cool completely before handling or relighting it.
Where should I burn my candle?
Place it on a stable, heat-resistant surface, away from drafts and flammable materials. Keep it out of reach of children and pets, and never leave a burning candle unattended.
When should I stop using my candle?
Stop burning when ½ inch of wax remains at the bottom of the vessel.
Mobile Candle Bar & Events
What is the Mobile Candle Bar?
Our Mobile Candle Bar brings a hands-on candle-making experience to your celebration. Guests choose their fragrance and create their own candle, making a thoughtful keepsake from your event.
How do I inquire about an event?
Visit our Mobile Candle Bar page for details and inquiry guidance. Email us with your event date, location, and estimated guest count so we can discuss availability.
What are the age and food or beverage requirements?
Age requirements and food and beverage policies vary by event. Review the individual event listing before booking.
Can I cancel or reschedule? What if someone cannot attend?
All candle-making class and event bookings are final and non-refundable. Bookings cannot be rescheduled. If you or anyone in your group cannot attend or misses the class, no refund or store credit will be issued. Instead, we will ship you a finished candle. Please contact margaretlilly@margaretlillyco.com with your booking details and shipping address to arrange delivery.
What if I arrive late?
Please arrive on time. Guests arriving more than 15 minutes after the scheduled start time may be unable to participate. No refund, rescheduling, or store credit will be offered; instead, we will ship you a finished candle. Scheduled start and end times cannot be extended.
Fundraisers
Do you offer fundraiser partnerships?
Yes. Fundraiser partnerships are available throughout the year, subject to availability. Organizations can contact us to discuss timing and details.
How far ahead should we contact you?
Reach out with your organization’s name, preferred dates, and fundraising plans. We’ll discuss availability and confirm the timeline together before you begin.
Shipping & Order Support
When will my order ship, and how can I track it?
Orders are processed within 5–7 business days, excluding weekends and holidays. Shipping transit time is additional. We ship exclusively via UPS, and you’ll receive an email with tracking information once your order ships.
Do you accept returns?
We do not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue. For full shipping, tracking, and order support details, visit our Shipping, Returns, & Policy page.
Still Have Questions?
How can I contact you?
Email margaretlilly@margaretlillyco.com. Include your order number or event details, if applicable. We’re happy to help.